Refund policy

Refund & Return Policy

Return and Refund Policy

We want you to shop with confidence at Femme Fetch. If you are not satisfied with an eligible purchase, you may request a return in accordance with the terms below.

10-Day Return Window

Eligible products may be returned within 10 days of delivery.

To be eligible for a return, your return request must be submitted within this 10-day period.

Return Conditions

To qualify for a return, the item must generally be:

Unused and unworn
Unwashed
In its original condition
Free from damage, stains, odors, or signs of use
With original tags attached, where applicable
In original packaging, where reasonably applicable

For clothing and bags, items should be returned in the same condition in which they were received.

Items that show signs of use, washing, alteration, damage, misuse, or excessive wear may not qualify for a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, final-sale status, or other applicable restrictions.

Any specific return restrictions will be disclosed on the applicable product page or communicated before purchase where applicable.

How to Request a Return

To request a return, please contact us at:

Email: info@femmefetch.com

Please include:

Your order number
Customer name
Product name
Reason for the return
Photos of the product or issue, when relevant

Please do not send any item to our business address unless our customer support team has provided specific return instructions.

Return Shipping

Customers are generally responsible for return shipping costs for standard returns.

If an item arrives damaged, defective, or incorrect, Femme Fetch will review the issue and provide appropriate return instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and clear photographs showing the product and the issue so we can review your request and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for a processed refund to appear in your account, depending on your bank, card issuer, or payment provider.

Original Shipping Charges

Any applicable original shipping charges will be handled in accordance with the specific terms of your order and this Refund & Return Policy.

Return Address

Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

Please do not ship returns without receiving return instructions from Femme Fetch.

Customer Support

If you have questions about a return or refund, please contact us: